ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Central Sales Manager is responsible for coordinating and delivering the leasing and reservations activities for both Chapter and Multifamily. This includes achieving budgeted revenue, occupancy priorities, resident retention, customer satisfaction and leasing goals and objectives for each portfolio. The role also includes managing the central sales team to deliver leasing performance in line with targets, ensuring resource matches customer enquiry demand.

JOB DESCRIPTION

About the role:

• A flexible, hybrid work environment
• The choice to be based in Sydney or Melbourne
• Opportunities for interstate travel across Australia
• A high-impact role with room for growth

With rapid growth in the Australian market and the recent acquisition of 7 student living apartment communities, we’re seeking a dynamic Sales Manager to lead our sales operations. This newly created role is pivotal in driving sales performance and leading a team of Sales Associates to achieve outstanding results.

As we expand in Australia, this position has a “startup-style” nature backed by the resources and support of a globally recognised brand and presence. The Sales Manager will play a key role in developing and implementing sales strategies, operational frameworks, and business processes from the ground up.

Key responsibilities:

• Lead & Develop – Manage the Central Sales Team, drive performance, and foster a high-performing culture.
• Leasing & Strategy – Develop scalable, tech-driven leasing solutions and contribute to marketing initiatives.
• Sales Performance & Insights – Track KPIs, sales trends, and competitor data to optimize leasing and occupancy.
• Stakeholder & Partner Management – Build strong relationships with key demand channels, agents, and global partners.
• Customer Experience – Enhance the leasing journey, champion improvements, and drive customer satisfaction metrics (NPS, CSAT).
• Operations & Growth – Forecast and manage resources, oversee budgeting, and implement innovative sales strategies.
• Innovation & Optimisation - Drive innovation and identify opportunities to embrace new technology, customer experience and digital trends

About you:

To be successful in this role, you should have skills including:

• Tertiary education within business, management or other relevant fields
• Demonstrated experience within real estate, preferably gained within the student accommodation sector
• Demonstrated experience in setting up and managing B2C sales and service teams and processes
• People leadership skills, leading and coaching a sales team to achieve commercial success
• Experience using technology including Salesforce or equivalent CRM’s, MS office, presentation design and other relevant software
• Demonstrated ability to work with data, providing analysis, data driven reports providing insights and recommendations to the business
• Excellent stakeholder management and influencing skills

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.  

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.