ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Sales Manager is responsible for coordinating and delivering activities that help to achieve our leasing goals and objectives. The Sales Manager will build, manage, and scale our central leasing team to deliver exceptional results.

JOB DESCRIPTION

Key Role Responsibilities:

• Leads the central sales team towards achieving leasing goals and occupancy and acts up covering their line manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Delivers our key KPIs such as telephone service levels, response times, and key leasing conversion rates
• Develop a scalable and adaptable centralised leasing solution for our portfolio using technology enablers and people
• Recruit, coach, and develop the central sales team, to create a high-performing team environment
• Forecast and manage resourcing levels in the central sales team in line with consumer demand and seasonal fluctuations (i.e. shift patterns, headcount) to manage operating costs and deliver an exceptional customer experience
• Has strategic relationships with our key demand channels such as ILS sites, OTA’s, and Agents to identify areas of opportunity to improve the sales funnel and conversion optimization
• Create and maintain the use of Sales aids such as call script frameworks, email response templates, and knowledge databases
• Implements a uniform approach to the team across all contact channels and brands by monitoring the quality of calls, webchats, emails, and viewings.
• Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising, and promotional activities are effectively implemented.
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensures it is accurate and up to date.
• Stays informed about current market and competitor conditions that may impact the portfolio’s occupancy and results.
• Oversees the sales funnel, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures following established policies and procedures.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Develops capability of Team Members to meet key performance goals and future succession requirements.

Experience & Skills:

• Experience in successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
• Experience in motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
• Call center management experience
• Understanding of Sales or Leasing cycles
• Demonstrable knowledge of relevant technology and processes of customer acquisition technologies
• Experience of working with and driving action from consumer data.
• Experience in setting up and optimising B2C sales or service teams and processes
• Demonstrable ability to coach and mentor team members.
• A strong team player but capable of working autonomously and taking ownership.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi-task and prioritise.
• Numerical skills are necessary to complete the above activities.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.