ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Central Sales Team Leader coordinates, reports and delivers the marketing, leasing and application management activities of a central leasing team to achieve maximum productivity, occupancy and leasing targets along with implementing best practices to support customer satisfaction.

JOB DESCRIPTION

Key Role Responsibilities:

• Manages daily workloads of the central sales team across phone, email, ILS marketing channels and PMS tasks. Monitors performance against KPIs across all channels.
• Reports back to the Central Sales Senior Manager on the team’s impact on the leasing cycle on a daily, weekly and monthly basis.
• Implements a uniformed approach to the team across all contact channels and brands by monitoring quality of all inbound enquiries and outbound contact.
• Documents and reviews processes and creates training material to support team members with the uniformed approach.
• Leads and manages team members; recruiting, on-boarding and developing direct reports and other team members as appropriate and managing their performance in accordance with Company policies, values, and business practices.
• Takes responsibility for temporary staff hiring and line management in accordance with Company policies, values and business practices.
• Acts as the first point of escalation for central sales queries and team queries.
• Covers the Central Sales Senior Manager’s responsibilities as appropriate in his or her absence.
• Supports marketing with brand awareness activities as a champion of the Company’s brands. Including marketing events, database targeting and lead communications.
• Works collaboratively with team members at the sites to make the sales process as efficient as possible between site and central team.
• Maximises the efficiency of current Company communication technology and acts as a champion for continuous improvement.
• Actively understands and improves knowledge of the community, amenities, units and local area features and updates the team.
• Undertakes marketing reviews of the property online and monitors competitor activity to greater inform the team.
• Reviews the leasing journey from website search to booking daily to identify improvement areas.
• Monitors remote working performance.
• Handles incoming sales calls and initiates proactive outbound contact to convert lead generation and existing database contacts. Responds to online and email enquiries in a professional and engaging manner.
• Oversees the application management process including task management, employee performance, training and identifying where process improvements can drive efficiencies.
• Builds relationships with other managers and key stakeholders across the Student portfolio including marketing, operations and asset management. Report and advise the business on leasing performance as part of the 4PT pathway.
• Works collaboratively with digital marketing to optimize out processes, develop new digital products and add new communication channels.
• Assists in the management of 3rd party agent relationships including agent strategy, responding to enquiries and performance management.

About You

Knowledge & Qualifications:

• Educated to a high level, preferably graduate calibre.
• Experience of using Property Management Systems and / or equivalent CRM systems to maximise Company and team performance.
• Fully conversant in the use of Microsoft office packages including Word, Excel and Outlook.
• Proficient at using online and web tools/resources for gathering and presenting research and information.

Experience & Skills:

• Experience of leading a team and a proven track record in building and motivating a high performing team to achieve targets/service level agreements and excellent customer service, in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• Experience or the ability to coordinate workload based on business requirements; to deliver exceptional sales and service levels.
• Evidence of organisation skills with the ability to multi task and prioritise while maintaining a high level of accuracy and attention to detail.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience at all levels.
• A strong team player but capable of working autonomously and taking ownership.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Fluent English verbal and written communication skills (additional language skills are desirable).