ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Leads all phases of the claims process from intake, oversight of our Third-Party Administrator claims adjuster, filing and managing OCIP and Builder’s Risk Construction insurance claims including but not limited to coordination with Third Party Administrator claims adjusters, legal counsel, internal stakeholders, and other involved parties.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Claims Review and Incident Management:
  • Review incidents and assess each claim for validity and relevance.
  • Report claims promptly, ensuring all pertinent details are captured.
• Communication with Stakeholders:
  • Reach out to projects to provide guidance on the claims process.
  • Gather any additional information required to expedite the claims process.
  • Assist teams in developing proof of loss documents, including Rough Order Magnitude estimates, incurred cost back up, delay narratives, etc.
• Claims Correspondence: 
  • Send out claim-related communications, including severity letters.
  • Analyze coverage and reservation of rights and/or coverage declination letters.
  • Manage invoicing and accounting tasks associated with claims processing.
• Claim Tracking and Reporting:
  • Manage incident reporting, claim tracking and loss reports from carriers through the RMIS system, Origami
  • Create PowerBI dashboards and executive reporting for communication on claim activity.
  • Enhance usage of RMIS and assist in data links / transfer between other Greystar applications
  • Ensure all incidents and related items such as photos, statements, videos, and other relevant documents are collected and stored. Stay involved in “severe” or “high priority” incidents.
  • Escalate high-priority or emergency concerns to appropriate Sr. Director of Claims
  • Partner with claims adjusters to facilitate the claims process through to closure.
  • Partner with consultants and broker claims advocates
  • Manage internal and external communications related to incidents.
  • Oversee the administrative aspects associated with all construction litigation.
  • The position may require some travel for training, mediation, and/or trials.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s Degree in related fields.
• Minimum 3 years claims handling experience, preferably focusing on construction
• Experience with Builder’s Risk and Casualty coverage, including wrap-up programs preferred
• Familiar with RMIS systems, specifically Origami
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Power Point Word, Excel, and Outlook.
• Flexibility for occasional business travel.

#LI-LD1

#LI-Hybrid

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.