Property Operations Manager
Den Haag, South HollandABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
- Oversee day‑to‑day operations ensuring seamless leasing, occupancy management, resident relations, and service delivery.
- Maintain exceptional standards of cleanliness, repair, and presentation across all residential, amenity.
- Implement operational best practices aligned with Greystar’s global standards.
- Recruit, coach, and develop on‑site team members, fostering a high‑performance culture.
- Conduct regular training, evaluations, workflow planning, and service‑readiness checks.
- Lead collaborative engagement with external vendors and partners.
- Manage property budgets, forecasting cycles, rent roll oversight, and cost‑control initiatives.
- Review AR/AP, bank reconciliations, and monthly financial reporting packages.
- Develop strategies to optimize NOI and long‑term asset value.
- Design and deliver resident programming to foster community.
- Act as primary escalation point for customer service matters.
- Monitor satisfaction KPIs and implement improvements.
- Ensure building compliance including fire safety systems, health & safety logs, and all regulatory inspections.
- Oversee preventive and corrective maintenance, asset lifecycle planning, and contractor performance.
- Drive leasing performance through strategic pricing, market analysis, and partnerships.
- Act as key operational liaison for commercial tenants and their operational adherence.
About You
- Minimum 3–5 years experience in residential property management.
- Demonstrated leadership capability with strong team‑building skills.
- Competence in financial reporting, budgeting, and operational analytics.
- Strong communication skills, customer‑oriented mindset, and conflict‑resolution capabilities.
- Knowledge of building systems, compliance frameworks, and vendor management.
About The Property – Momento Rijswijk
Momento Rijswijk is a flagship Greystar development in Rijswijk, strategically located within the Rotterdam–The Hague metropolitan region, positioned to deliver premium resident experience. The project comprises:
- 407 high‑quality residential units across mid‑rent and free‑market categories
- 1,823 m² commercial space supporting essential retail and service functions
- 400 m² of amenity spaces designed for social, wellness, and work‑friendly activities
- 1,200 m² landscaped rooftop garden
- 111 dedicated parking spaces
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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