ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The primary responsibilities include support to operations with the e-procurement/expense management systems, troubleshooting, addressing training and education needs for assets, and understanding the user interface functions in detail. Report on the success of different processes, participate in ongoing process improvements through review and feedback, and maintain relationships with system users and vendors. Possess a general understanding of policies and procedures, and vendor life cycle (including supplier record setup and maintenance in accounting systems).

JOB DESCRIPTION

• Assist communities with the e-procurement/expense management system, and continuous training on processes within these systems.
• Maintain knowledge of invoice processing procedures to ensure all processes and procedures are followed.
• Maintain knowledge and comply with owner regulations of all the accounting systems used by any managed community.
• Interact with various departments to ensure smooth changes and processes are understood and followed.
• Provide ongoing supplier support by maintaining the system queue and responding to tickets and e-mails.
• Complete and resolve Service Desk requests, and incidents (with the timeframe/goals established by the department).
• Level 1 Troubleshooting (collecting basic information, using standard responses).

Knowledge, Skills, Abilities:

• College degree in a related field or equivalent combination of education and experience required.
• Prior customer service/help desk support preferred.
• Demonstrate the ability to prepare and conduct high-level training sessions and possess the ability to effectively present to diverse audiences.
• Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
• Demonstrated proficiency in word processing, spreadsheet, presenting, property management (Realpage/Yardi), and database management programs in order to complete required reports preferred.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.