As a Leasing Admin, you will play a pivotal role in supporting the leasing team by assisting with administrative tasks and providing exceptional customer service to potential and current tenants.
Your responsibilities will include responding to inquiries via phone, email, and in person, scheduling property viewings, drafting lease agreements, conducting background checks, and maintaining accurate records of rental transactions. Additionally, you will collaborate closely with the leasing manager to ensure properties are effectively marketed and maintained, contributing to the overall success of the leasing process. Strong communication skills, attention to detail, and a customer-centric approach are essential for excelling in this role.

JOB DESCRIPTION

JOB DESCRIPTION

Key Role Responsibilities

• Plans and organises daily activities such as updating listings to maximise the time to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Manages cancellations.
• Responds to online (webchat) and email enquiries in a professional and engaging manner.
• Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.
• Delivers all aspects of customer service.
• Supports Resident events and activities within the Community.
• Assists with Community preparations, including move-in and move-out processes.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. market surveys and researching competitors.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices/renewals and updating of databases.
• Proactively attends to or organises ad hoc or minor cleaning requirements including inventories.
• Assisting the leasing manager with reporting and auditing lease documents.

Knowledge & Qualifications

• Good level of general education.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.

Experience & Skills

Essential

• Excellent customer service skills.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• High attention to detail in personal presentation.
• Fluent English verbal and written communication skills.
• Numerical skills necessary to complete the above activities.

Desirable

• Detailed knowledge of Landlord/Tenant Legislation.
• Residential Property or relevant qualification.
• A knowledge and understanding of UK Health and Safety requirements and legislation.