ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Leasing Manager is responsible for coordinating and delivering the leasing and reservations activities which achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Leading the team by example you will contribute towards building a vibrant, safe and welcoming community our residents enjoy being part of.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Leads the team towards achieving leasing goals and occupancy and acts up covering the Property operations manager  responsibilities’ in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented.
• Actively seeks interaction and contact with residents to proactively seek improve leasing  service delivery.
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date.
• Monitors incoming website/email traffic and working closely with central and group sales on reservations.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
• Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Responsible for leasing activities for all current NL assets in accordance with Greystar standards.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. 
• Co-ordinates the tenancy management process (including apartment inspections, monitoring eviction procedures, imposing and collecting late fees and other charges within the terms of the agreement).
• Monitors payments and ensures outstanding rent arrears are addressed following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Develops capability of Team Members in order to meet key performance goals and future succession requirements.
• Manages the NL leasing platform with local or centralized teams while supporting the asset onboarding technically form a systems standpoint.
• Support the asset onboarding and critical path execution.
• Support the execution of the centralized leasing vision for NL for all asset classes and venture
• Co-ordinates with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
• Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
• Coordinates and manages the commercial meetings outlining the leasing strategy and effectiveness for current assets, lease-ups and oversees reporting for future onboarding.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.

Experience & Skills: 

Essential:

• Good level of general education.
• Proficiency in using property operations software. Training will however, be provided.
• Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
• Demonstrable ability to coach and mentor team members.
• A strong team player but capable of working autonomously and taking ownership.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
  ​

Desirable:

• Demonstrable ability to coach and mentor team members.
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
• A knowledge and understanding of NL Health and Safety policies.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Fluent English verbal and written communication skills. (Dutch is a plus)
• Excellent organisation skills with the ability to multi task and prioritise.
• Numerical skills necessary to complete the above activities.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
• Experience in sales and marketing event delivery would be advantageous
• A knowledge and understanding of NL Health and Safety policies
• Detailed knowledge of Landlord/Tenant Legislation.