ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

Property Type: Lease-Up
Unit Count: 284
Schedule: Weekend Availability required
Requirements: 1-2 years of Resident Services Manager Experience

•    Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
•    Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
•    Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents. 
•    Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed. 
•    Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily. 
•    Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary. 
•    Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary. 
•    Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
•    Prepares Community Access keys/fobs/etc. for move-in.
•    When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

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The hourly pay range for this position is $32.00 - $35.00

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits Offered for Part-time Team Members*:

• 401(k) with Company Match (eligibility required)

• Employee Assistance Program

• Paid sick time

*For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.