1st Party Collections Specialist
R0127880 City Office Lynnwood Phoenix, Arizona | Lynnwood, Washington
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Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Job Responsibilities
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This position is responsible for collecting outstanding balances from residents, partnering directly with Community Managers and their associates to ensure all documentation is accurate and complete and that we are in compliance with all applicable laws and departmental policies/guidelines. Additionally, this position is responsible for achieving any established daily, weekly or monthly targets as well as address and actively work to resolve disputed accounts.
JOB DESCRIPTION
- Make outbound calls to a portfolio of clients with outstanding balances and collect payments;achieve established budget quota and recovery percentage goals
- Respond promptly to client inquiries according to level of urgency properly recording detail of actions taken.
- Verify accuracy of chargesin portfolio accounts, research inconsistenciesand making any necessary corrections.
- Maintain accuracy of resident personal demographic and confidential information (i.e. names, addresses, DOB, social security numbers, etc.); ensure compliance withany/all applicable contract terms, company policies and/or state/federal laws.
- Review andresolve disputes regarding information contained in resident portfolios.
- Prepare documents, letters, and other communication materials for internal and external distribution; types and spell- checks documents, complieswith statutory notice periods and any relevant document retention policies.
- Communicate and coordinate with other internal departments as necessary.
- Complete projects, tasks, assignments, and other workthatis unique to the department; follows departmental policiesand procedures, and meets standards, metrics, andother benchmarks used within the department for evaluating performance and results.
- Maintain appropriate reports regarding portfolio information.
#LI-RS1
The hourly range for this position is $16.28 - $18.00 + commission
COMPENSATION & BENEFITS
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:
Medical, Dental, Vision, Life
401(k) with Company Match (eligibility required)
Short-term & Long-term Disability
Critical Illness/Accident/Hospital Indemnity Plans
Employee Assistance Program
Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Success Profile
What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
- Professional
- Risk-Taker
- Detail-oriented
- Collaborative
- Strategic
- Communicator
Trending
xMeet our people and discover how you can make an impact providing a home to people across the world.
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"Working at Greystar has been an eye opening experience. From day one my supervisors have been enthusiastic and attentive to everything I need to be great at my job. I feel appreciated and know that I’m an important asset to them. Everyday I’m encouraged to improve my knowledge and develop new financial skills while being excited to do so. I was also nervous transitioning from the Marine Corps into the civilian workforce, but with the support of the Greystar accounting family that transition has been much easier."
- Adam
Benefits
Healthcare
Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options
Retirement Planning
Flexible Spending Accounts and Employer-matched 401(k) plans are offered
Paid Time Off
Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays
Paid Parental Leave
Maternal and paternal paid leave is available for the birth or adoption of a child
Professional Development
Ongoing support is available for career advancement opportunities in addition to corporate training programs
Employee Assistance
Program
Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you
Note: Outlined benefits may vary by international region.
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