Customer Service Administrator
Pamplona, NavarraABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Funciones principales del puesto
- Atención al cliente presencial, telefónica y por correo electrónico.
- Gestión de entradas y salidas de clientes (check-in ycheck-out).
- Coordinación diaria con el equipo de limpieza para asegurar la correcta preparación de las habitaciones.
- Elaboración y actualización de listados de llegadas, salidas y habitaciones ocupadas.
- Apoyo en la gestión de reservas y modificaciones.
- Resolución de incidencias básicas y atención a solicitudes de los huéspedes.
- Manejo de herramientas informáticas propias del puesto (PMS, correo, hojas de cálculo, etc.).
- Colaboración en tareas administrativas relacionadas con la recepción.
Calificaciones
- Buscamos a alguien que tenga: La capacidad de ser proactivo con fuertes habilidades de resolución de problemas e iniciativa.
- Altamente organizado con la capacidad de asumir múltiples tareas con regularidad.
- Habilidades intermedias en el uso de MS Office y sistemas/bases de datos en línea. Resiliencia y adaptabilidad, así como una gran conciencia de la diversidad cultural.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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