ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

You are a closer. You build teams that perform, cultures that stick, and pipelines that convert. You know the leasing game inside out — and you are ready to run it at scale.

As Sales Manager, you will own the full leasing engine for our residential portfolio. From building a best-in-class centralised sales team to forging strategic channel partnerships, you will be the driving force behind occupancy, revenue, and resident satisfaction. This is not a role for someone who manages from the sidelines — you lead from the front, set the pace, and raise the bar

JOB DESCRIPTION

Key Role Responsibilities

Build & Lead a High-Performing Sales Team

• Recruit, coach, and develop a centralised leasing team that consistently delivers — hitting targets, upholding standards, and growing in their craft.
• Forecast and manage resourcing dynamically, adapting headcount and shift patterns to match demand and seasonal peaks without compromising the customer experience.
• Create a team culture of accountability, ambition, and excellence — one where people are proud of what they achieve and hungry for more.
• Partner with Learning & Development to ensure every team member has the tools, training, and support to perform at their best.

Drive Leasing Performance Across the Portfolio

• Own the full leasing funnel — from lead generation to signed tenancy — ensuring a seamless, high-converting journey for every prospect.
• Oversee all leasing enquiries, maintain a pipeline of move-in-ready apartments, recommend competitive pricing and concessions, and keep unit availability data accurate and live.
• Monitor website traffic, inbound enquiries, and reservation activity; work closely with central teams to maximise conversion at every touchpoint.
• Lead the external call centre operation and implement a consistent, quality-assured approach across all contact channels: calls, webchats, emails, and in-person viewings.
• Actively participate in the leasing process — qualifying prospects, preparing tenancy documentation, and managing move-in, move-out, and notice-to-vacate procedures with precision.

Shape Strategy & Channels

• Build and manage strategic relationships with key demand channels — ILS platforms, OTAs, and agents — identifying opportunities to optimise the sales funnel and boost conversion.
• Partner with the marketing team to craft local leasing strategies grounded in real market intelligence, ensuring campaigns land with impact and generate results.
• Stay sharp on market and competitor trends — translating insight into action that protects and grows the portfolio's performance.
• Design and scale the central leasing infrastructure: call scripts, email templates, knowledge bases, and systems that power a slick, scalable operation.

Own the Numbers

• Review financial and operational reports to identify leasing performance gaps and act fast to address them.
• Monitor rent arrears and drive collections in line with business goals, while proactively pursuing tenancy renewals and additional revenue streams.
• Ensure full compliance with company policies, housing regulations, and residential lettings legislation across the portfolio.

Champion the Resident Experience

• Put residents at the heart of everything — proactively seeking feedback, resolving issues swiftly, and creating a community people genuinely want to be part of.
• Promote resident retention through exceptional service at every stage of the tenancy lifecycle.
• Work hand-in-hand with the maintenance team to ensure properties are show-ready and consistently meet brand standards.
• Keep investors informed with timely, transparent performance reporting — responding to concerns and questions with urgency and confidence.

About You

You are a commercially driven sales leader with a passion for people and a proven ability to build teams and systems that perform. You thrive in fast-moving environments, make decisions with confidence, and never lose sight of the customer.

What You Bring

Essential

• A track record of driving leasing or sales performance in property, hospitality, or a comparable service-driven environment — with P&L responsibility and budget ownership.
• Hands-on experience building, optimising, and scaling B2C sales or service teams and processes.
• Deep knowledge of sales and leasing cycles, with a data-driven approach to conversion optimisation.
• Demonstrated expertise in customer acquisition technologies and digital demand channels (ILS, OTAs, CRM tools).
• A natural coach and mentor: you develop people's capabilities as instinctively as you chase targets.
• Strong financial and numerical acumen — comfortable owning budgets and interpreting operational data.
• Exceptional communication and negotiation skills, with the ability to adapt your style to any audience.
• Highly organised, able to manage multiple priorities without losing focus or quality.
• Resilient, autonomous, and at your best when the pace is high and the stakes are real.
• Fluent in English (written and verbal).

Desirable

• Experience in sales and marketing event delivery.
• Knowledge of Landlord/Tenant legislation.

Our Values

Everything we do is shaped by six core values. We do not just talk about them — we hire for them, lead by them, and hold each other to them.

Integrity  |  Equality  |  Accountability  |  Professionalism  |  Teamwork  |  Service

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.