ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This is a rare chance to take ownership of a growing residential portfolio in one of Europe's most dynamic real estate markets. As Operations Manager, you will be a key driver of Greystar's expansion in France — leading a talented team, shaping the resident experience from day one, and ensuring every property performs at its best, financially and operationally.
You will be the bridge between strategy and execution: setting high standards, building robust processes, and inspiring your team to deliver results that go beyond targets.

JOB DESCRIPTION

Key Responsibilities:

Drive Strategy & Financial Performance

• Champion and execute Greystar's property management strategies across your portfolio, creating the operational foundation for assets to consistently exceed financial targets.
• Lead budgeting and reforecasting cycles with rigour; analyse financial statements, identify performance gaps, and implement decisive corrective action.
• Monitor market trends and competitor activity, partnering with central teams to develop sharp sales and marketing strategies that maximise occupancy and revenue.

Deliver Operational Excellence

• Conduct regular property inspections and performance reviews, ensuring every asset meets Greystar's exacting operational, financial, and brand standards.
• Oversee procurement of supplies, equipment, and essential services, building reliable supplier relationships that support day-to-day operations.
• Champion a culture of continuous improvement — identifying inefficiencies, proposing solutions, and implementing changes that raise the bar.
• Stay ahead of industry developments in technology, legislation, and best practice, applying new knowledge to enhance performance across your portfolio.

Lead & Inspire Your Team

• Attract, develop, and retain exceptional talent — from recruitment and onboarding through to ongoing coaching and performance management.
• Build a high-performing, engaged team that is united around a shared purpose: delivering outstanding experiences for every resident.
• Foster a culture of accountability, support, and ambition, in line with Greystar's values and business standards.

Put Residents First

• Place the resident experience at the centre of every decision, ensuring your team consistently exceeds expectations at every touchpoint — from first enquiry to move-out.
• Actively seek and act on resident feedback, embedding a proactive approach to service improvement across the portfolio.

Uphold Safety & Compliance

• Ensure full compliance with regulatory requirements, company policies, and operational standards across all properties.
• Maintain a safe environment for residents, visitors, and colleagues — responding swiftly and appropriately to any safety concerns.

Role Scope

• Based in Paris (Greystar France Corporate Office), with travel across France as required.
• Accountable for French property operations, annual property management fee budgets, and property-level Net Operating Income.
• Managing residential units across multiple locations in France.
• With a particular focus on lease-up and stabilisation of new assets — working with third-party agents, central support teams, and contractors to establish processes, resolve snagging issues, and create a seamless resident journey from leasing through to end of tenancy.

About You

We are looking for a confident, commercially sharp leader who thrives in fast-paced, people-driven environments. You are someone who sees problems as opportunities, holds yourself and your team to high standards, and takes genuine pride in delivering exceptional outcomes.

Knowledge & Qualifications

• Degree-level education or equivalent professional experience.
• Strong command of Microsoft Office (Word, Excel, Outlook) and property/accommodation management software.
• A working knowledge of French tenancy legislation and building management regulations (or a willingness to develop this quickly).
• Full professional fluency in both English and French.

Experience & Skills

Essential

• Proven senior-level experience leading multi-site operations in a service-driven sector — property, hospitality, leisure, or retail.
• A track record of successfully launching new assets, products, or services and bringing them to full operational performance.
• Exceptional financial acumen — comfortable owning budgets, reading P&Ls, and driving commercial results.
• A natural leader: respected by your team, trusted by stakeholders, and able to influence at all levels.
• Outstanding communication skills, with the ability to engage, motivate, and align diverse teams around a shared vision.
• Resilient and adaptable — you stay focused and solution-oriented under pressure, even when priorities shift.
• Experience collaborating in complex, cross-functional environments.

Desirable

• Experience managing or leading through periods of organisational change.
• An international or cross-border working background.
• Proficiency in a third language.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.