Resident Services Coordinator
R0152405 A'Beckett Melbourne, Victoria
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Job Responsibilities
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
We’re looking for a dedicated Resident Services Coordinator (RSC) to become a key part of our student accommodation team. As the first point of contact for residents, guests, and prospects, you'll play a pivotal role in shaping a welcoming and engaging our community environment.
JOB DESCRIPTION
Be a warm, welcoming presence for residents, visitors, and prospects—offering a smile and service every time
Respond to walk-ins, calls, emails, and social media messages with friendly professionalism
Manage package deliveries, guest suite bookings, lift scheduling for move-ins/move-outs, and resident enquiries
Keep the community’s shared spaces and front-of-house areas tidy, safe, and ready to impress
Support daily admin and operational tasks, including data entry, resident communications, and CRM updates
Assist with planning, promoting, and running resident engagement events and activities
Keep up-to-date local knowledge (think food, fun, entertainment) and other items of interest for residents to make living here even better
Promote resident satisfaction by addressing questions, feedback, and maintenance requests quickly and effectively
Contribute to leasing activity—helping turn enquiries into happy residents
Assist with reporting, compliance tasks, and support broader community operations
To be successful in this role, you should have skills including:
Demonstrated experience customer facing roles such as hospitality, accommodation, or real estate
Excellent customer service skills with a cheerful, can-do attitude
Strong communication skills, both written and verbal
A natural team player with the confidence to work independently when needed
Solid organisational skills and ability to multitask under pressure
Tech-savvy: comfortable with email, CRM systems, Microsoft Office, and internet research
Cultural awareness and the ability to adapt your style to connect with a diverse resident base
A passion for delivering exceptional resident experiences every single day
Compliance & Licensing – Must hold a valid driver’s license, and have the ability to obtain a favourable National Criminal History Check and Working with Children check.
About Greystar:
Greystar is rapidly expanding their footprint into the Australian market with the launch of their first Build To Rent (BTR) development in Melbourne and another 2 to open in the coming months. With a strong pipeline of future property releases, including an Industrial portfolio and more recently expanded into the student accommodation sector with the acquisition of 7 student living buildings, this is amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.
Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don’t apply!
To find out more about us and working at Greystar, click here: https://www.greystar.com/
Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Success Profile
What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
- Professional
- Organized
- Responsible
- Resourceful
- Helpful
- Confident
Trending
xMeet our people and discover how you can make an impact providing a home to people across the world.
"Greystar and my values are perfectly aligned to enrich the lives we touch by doing things the right way. The company lives by this and it provides balance in my life and work becomes an entirely different experience. There is passion that moves you to a whole new level of fulfillment and gratitude. That’s when you can do your best for yourself, your customers, and your team."
- Daiva
Benefits
Healthcare
Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance* plan options
*in select countries
Retirement Planning
We know planning for retirement is a top priority for our team members. We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes to ensure the security of your financial future.
Paid Time Off
Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays*
*varies by country
Paid Parental Leave
Maternal and paternal paid leave is available for the birth or adoption of a child
Professional Development
Ongoing support is available for career advancement opportunities in addition to corporate training programs
Employee Assistance
Program
Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you
Note: Outlined benefits may vary by international region.
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