Complete assigned work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards and any code requirements and budgetary requirements.

Execute the turnover or make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. 

Maintain standards for the cleanliness and overall appearance of the Community to ensure that they reflect and represent the high quality of Greystar standards.

Periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.

Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the Maintenance Manager about re-ordering needs.

Completes documentation and e-documentation in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.

Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.

Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. 

Carry out regular Preventative Maintenance plans as outlined in the Policy and Procedure Manual.

Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.

Assist in maintaining statutory testing records, and ensure annual checks are carried out for their statutory insurance and qualifications including, but not limited to carrying out routine testing and inspections of emergency lighting, fire alarms, and all other operational and safety systems.

Attend and participate in regularly scheduled Greystar safety meetings, ensure all SDS are current and readily accessible, and keeps up to date on all state, federal and other safety related laws and requirements to ensure property compliance.

Demonstrate customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

Respond to calls outside office hours on an on-call rotation to respond to emergency situations to resolve problems.

Assist in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management. 

Complete various trainings and administrative tasks, as well as perform other duties as assigned or as necessary.