Key Role Responsibilities:

• Manage the completion of all work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards and any code requirements and budgetary requirements.

• Oversee the turnover or make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, and inspecting completed work. 

• Develop and maintain standards for the cleanliness and overall appearance of the Community to ensure that they reflect and represent the high quality of Greystar standards.

• Periodically inspect work performed by other maintenance team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.

• Inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.

• Prepare and reforecast annual departmental budgets by analysing financial statements, reviewing capital expenditure needs, and predicting future patterns.

• Maintain adequate inventory of spare parts and maintenance materials as needed to stay within budgetary guidelines.

• Action regular Preventative Maintenance plans as outlined in the Policy and Procedure Manual.

• Coordinate and monitor contractor/supplier performance to standard and retainaccurate records of their site operations including all relevant qualifications, documents and permits to work.

• Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.

• Ensure annual checks are carried out for their statutory insurance and qualifications including, but not limited to carrying out routine testing and inspections of emergency lighting, fire alarms, and all other operational and safety systems.

• Manage & maintain all statutory testing records, utilising other team members where appropriate.

• Review site risk assessments as required with Community Manager.

• Conduct regularly scheduled Greystar safety meetings, ensure all SDS are current and readily accessible, and keeps up to date on all state, federal and other safety related laws and requirements to ensure property compliance.

• Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use and tracking for tools and equipment. 

• Demonstrate customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

• Manage a team of Maintenance Technicians, including recruitment, training, performance management, goal setting and reviews.

• Is available on call out of hours to respond to emergency situations to resolve problems.

• Complete various human resources, financial, and administrative tasks, as well as other reports and analysis and perform other duties as assigned or as necessary.