ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Lead the successful planning, execution, and implementation of the platform to operate and optimize student accommodation assets. This role will serve as the operational backbone of the platform build—bridging the gap between the wider operational teams, and property managers—ensuring that both digital solutions and service delivery processes meet stakeholder needs.

The ideal candidate has a strong background in project management, property operations, and digital platform delivery within the student housing

JOB DESCRIPTION

12 Month - Fixed Term Contract - only apply If you're open to a contract.

Key Role Responsibilities:

• Lead end-to-end delivery of a service platform supporting student accommodation operations (e.g., leasing, maintenance, tenant experience, compliance).
• Manage integration of third-party systems (e.g., booking engines, payment gateways, access control, CRM, property management systems).
• Ensure all platform features align with operational workflows, resident needs, and investor expectations.
• Act as the key point of contact between internal product teams, external vendors, and operations/property teams.
• Translate business requirements into clear technical and service delivery objectives.
• Organize and lead stakeholder reviews, feedback sessions, and progress updates.
• Map and optimize service delivery workflows (e.g., move-in/out, maintenance requests, room assignments).
• Work closely with property managers, leasing agents, and facilities teams to ensure operational readiness.
• Define and track SLAs, KPIs, and performance metrics for service delivery.
• Design and implement change management plans for onboarding operational teams onto the platform.
• Deliver training materials, SOPs, and knowledge bases to support user adoption.
• Ensure smooth transitions for legacy systems and data migration, if applicable.
• Identify gaps between platform functionality and operational expectations; prioritize enhancements.
• Implement feedback loops to ensure the platform evolves with student and operator needs.

Organisational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

• Ensures health and safety compliance in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications or utilising other appropriate methods to obtain business and professional information and applies knowledge and practices to area(s) of responsibility.

Knowledge & Qualifications:

• Bachelor’s degree in Business, Project Management, Real Estate, or related field; Master’s a plus.
• 3–5 years experience in service delivery, property operations, or platform implementation.
• Experience with PropTech tools and student accommodation platforms (e.g., Yardi, StarRez, Entrata) is highly advantageous.
• Strong understanding of property lifecycles, service models, and customer experience in residential real estate.
• Excellent organizational, stakeholder management, and communication skills.
• Comfortable working in fast-paced, cross-functional environments with shifting priorities.

Experience & Skills: 

Essential:

• Experience working in a student accommodation environment
• Strong project management skills, including planning, execution, and monitoring of cleaning initiatives.
• Experience in rolling out new processes, policies, and training programs.
• Ability to coordinate across multiple stakeholders, including internal teams and external service providers.
• Experience in recruiting, training, and managing staff to maintain high operational standards.
• Ability to develop training programs to ensure staff compliance with cleaning protocols and health & safety regulations.
• Strong team leadership skills with a focus on motivation and performance improvement.
• Budget management experience, including cost control, resource allocation, and procurement.
• Understanding of contract management and service level agreements (SLAs) with third-party providers.
• Excellent communication and interpersonal skills to engage with staff, management, and external vendors.
• Ability to liaise with key stakeholders, including property managers, facilities teams, and contractors.
• Strong problem-solving and decision-making abilities to resolve operational challenges quickly.
• Experience using cleaning management systems or facility management software.
• Ability to track and report on key performance indicators (KPIs) related to cleaning efficiency and quality.