ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role is a regional management position in which leadership, strategic execution, and team performance oversight constitute the primary duty. The District Leasing Manager leads and directs the community’s leasing strategy, marketing execution, and sales performance by managing leasing team members, prospect experience, and traffic-driving initiatives to achieve established revenue, occupancy, and absorption goals. This role focuses on both leasing outcomes and the consistency, quality, and scalability of execution through leadership, coaching, accountability, and the exercise of independent judgment throughout the region.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• On-site assistance with property transitions, assisting for at least the first 30 days ensuring leasing systems and workflow are successfully set up, team is trained and Provide on-site support; assist with tours and leasing apartments as needed
• Drives achievement of the community’s revenue and occupancy goals by overseeing leasing performance, monitoring conversion metrics, ensuring alignment with approved leasing plans and pricing strategies, and by making adjustments as needed to meet business objectives.
• Supports the community’s leasing team members by onboarding, training, and managing performance in accordance with company policies, values, and business practices, while providing ongoing coaching and accountability to drive consistent leasing results.
• Standardizes the prospect and tour experience by ensuring consistent messaging, brand execution, and follow-up practices across all leasing team members. Conducts regular audits and observations to maintain quality and consistency.
• Assist community’s reputation management strategy and online presence by driving performance of key resident satisfaction to support leasing and retention goals.
• Provides real-time coaching and development to leasing team members through direct observation, feedback, and performance management, improving individual results and overall team capability.
• Monitors and analyzes key performance indicators including lead-to-tour conversion, closing ratios, and leasing velocity, and develops and implements action plans to improve performance and address gaps.
• Leads the execution of traffic-driving initiatives, including marketing campaigns, outreach efforts, and events, ensuring activities generate qualified traffic and measurable leasing results.
• Collaborates with marketing and community manager to align advertising strategies, lead generation efforts, and leasing execution with overall business objectives.
• Communicates performance updates and recommendations to leadership and stakeholders as needed.
• Provides strategic and operational support to the leasing process as needed, primarily for coaching, escalation resolution, training reinforcement, and to maintain leasing momentum during peak or critical periods.
• Travel throughout the NJ portfolio as required to provide coverage and support for vacancies or low occupancy trends. Step in and join leasing team to drive traffic, increase sales and secure leases.
• Lead quarterly regional on-site training for new leasing professionals, creating and presenting all training materials, including sales, software, and systems training
• Host weekly leasing open hours and monthly leasing calls to review regional updates, new procedures, and protocol refreshers
• Provide on-site coverage for staffing shortages across the NJ portfolio, with coverage periods ranging from a single day to extended durations based on need
• Deliver one-on-one training (on-site and virtual) for underperforming or newly hired leasing professionals
• Develop new initiatives to motivate leasing teams and improve regional performance
• Create customized leasing action plans for properties experiencing occupancy challenges, collaborating with CM/RPM to review financials and operational goals to improve results.
• Promote a region-wide emphasis on exceptional customer service to improve online reputation and resident satisfaction

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Marketing, Communications, or related field.
• 4-6 years minimum of experience in sales, marketing, or customer service, with 1-3 years of demonstrated leadership, lead, or supervisory responsibility required.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, exercise sound judgment,  lead others, and collaborate effectively as part of a team.

SPECIALIZED SKILLS:

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.

• Incumbents must have valid driver’s license to drive a golf cart on property, if applicable.  

• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.

• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).

• Management and supervisory skills sufficient to hire, lead, direct, evaluate, correct, and mentor team members consistent with business objectives.

TRAVEL / PHYSICAL DEMANDS:

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Incumbents must be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders reach, carry objects, and crawl in confined areas.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Regular travel will be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must have schedule flexibility to meet business needs, which may include evenings, weekends, and holidays.

#LI-SV1

The salary range for this position is $70,000 - 72,000.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.