ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Regional Operations Manager supports, develops and executes the Company’s strategies related to property management operations by directing team members on the assigned portfolio of properties, and by implementing and continually improving the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

JOB DESCRIPTION

Key Role Responsibilities

• Provides supportive and inspiring leadership to the team of Community Managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.
• Works with Community Managers to develop a positive culture aligned to our brand pillars; engendering a high challenge/high support environment and a platform for success in each market. Championing consistency and operational excellence in each Community.
• Places the customer at the heart of decision-making; constantly ensuring our people and practices are aligned to creating positive memorable experiences by exceeding expectations. Proactive in striving for continuous improvement through feedback.
• With the Community Managers, develops the annual budget(s) for the properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.
• Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Develops strong relationships with University and Agent partners to drive leasing activity and create a solid reputation for the Chapter brand in each market it serves.
• Develops strong relationships with key internal stakeholders and teams to foster efficient and productive cross-functional collaboration to achieve the business performance goals.
• Promotes investor satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to investment team/client/owner concerns, questions, issues, and requests.
• Reviews, analyses, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
• Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

Knowledge & Qualifications

• Proficient in the use of Microsoft office packages including Word, Excel and Outlook.
• Strong proficiency in using property management software. Training will however, be provided.
• A practical understanding of UK Health & Safety laws relating to buildings management or relevant qualification.

Experience & Skills

Essential:

• Experience in an operations leadership position within the multi-site property management or similar sector where service through teams, revenue and occupancy are key profit drivers.
• Strong commercial awareness and high level of capability and competence with financials.
• Highly regarded as a leader of people by direct reports.
• Demonstrates the application and use of broad business acumen to manage teams towards the achievement of measurable successful business objectives.
• Displays resilience and confidence with a true customer service ethos.
• Excellent communication skills and the ability to work with impact and influence.
• Experience of engaging and collaborating with multiple stakeholders across the business.
• A knowledge and understanding of change management with the ability to effectively implement it when required.

Desirable:

• International experience or experience working in an environment with an international dimension.
• Additional language fluency.