ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Drives operational and financial excellence alongside the Estates Manager, leading to deliver high-quality asset maintenance that upholds compliance, champions safety, and maximises asset performance.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues.  
• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards.
• Monitors the estate/building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Estates Manager with recommended actions and costings where appropriate.
• Works with external stakeholders on a regular basis i.e. local council, highways agencies, environmental health, fire services to ensure the scheme is compliant in all aspects of its works.
• Works with the Estates Management to ensure Fabric, Electrical and Mechanical works are correctly specified, and technical advice is available and be the point of contact for Capital works handover back to the property.
• Provides the Estates Management with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects work performed by service providers to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.
• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Estates Manager.
• Originates & submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Estates Manager to order supplies and tools as needed to stay within budgetary guidelines. 
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.
• Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) is maintained in an up to date state in each scheme.
• Reviews and actions site risk assessments and method statements as required with Community Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Ensures that the appearance and physical aspects of the scheme meet established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Works with Estates Management and site teams to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management. Proactive in striving for continuous improvement through feedback

About You

• A reasonable level of general education educated to O’Level / GCSE level or equivalent with demonstrable written and numerical skills.

• Awareness of H&S requirements onsite

• Continually strives to improve knowledge, skills and abilities to produce the best results

• Are cognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good.

Role Scope

• Property: The Bermondsey Project – Pearl Yard
• Management & Development of teams in security and housekeeping, circa 3+ reportees.
• Supports 3rd party stakeholders/requirements such as commercial tenants, housing associations, placemaking and local authoritative parties.
• Supports the Community with 3rd party relationships/requirements including security, janitorial, landscaping amongst others.
• Supports Estates Management in the tender process and vendor quotations.
• Accountable for FM Budget and reactive expenditure.
• Manages CAFM system for site

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.