ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

You will run a group of autonomous business units taking overall responsibility and accountability for the operations including motivating team members and setting expectations about daily activities and the resources of the properties to achieve established budgeted financial and operational goals. Your focus will be to engage your teams in delivering vibrant, safe and welcoming communities our residents enjoy being part of.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Champions consistency and operational excellence in each community by ensuring people and practices are aligned to creating positive memorable experiences by exceeding expectations. Proactive in striving for continuous improvement through feedback
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals; ensuring effective implementation of marketing campaigns, advertising and promotional activities
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
• Ensures achievement of the financial performance; attending regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
• Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting
• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Co-ordinates the generation of purchase orders and invoice processing from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Ensures effective implementation of the tenancy management process
• Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the communities operate in a safe and risk free environment.
• Ensures the operation of the communities complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Manages planned and reactive maintenance and refurbishments engaging internal teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

About You