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Customer Service Associate

R0134765 Chapter Lewisham London, United Kingdom

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Overview

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

Job Responsibilities

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.


JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to-day management of the property Chapter Lewisham and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Role Responsibilities

  • Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
  • Supports the creation of a positive, memorable experience for residents
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
  • Supports events and activities within the Community
  • Establishes and maintains relationships with University clients.
  • Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
  • Undertakes marketing activities such as attending open days and leafleting to promote the property.
  • Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
  • Assists with summer Community preparations, including move-in and move-out processes.
  • Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
  • Participates where required in an on call roster to provide out of hours emergency support for the Community.
  • Chase outstanding rent arrears following rent collection procedures in meeting property targets.
  • Promote tenancy extensions and other revenue streams such as vending.
  • Raise purchase orders in accordance with procedures.
  • Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
  • Look to maximize efficiency of utilities.


About You

  • Good level of general education.
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
  • A knowledge and understanding of UK Health and Safety requirements and legislation.
  • Excellent customer service skills and significant experience in a customer facing service delivery role.
  • Good team player with strong relationship building and influencing skills.
  • Ability to act autonomously, taking decisions and/or action when required.
  • Excellent organization skills with the ability to multi task and priorities.
  • Numerical skills necessary to complete the above activities.
  • Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
  • Flexible approach to work and adaptable to thrive in a changing environment.
  • Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
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Success Profile

What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.

  • Professional
  • Organized
  • Responsible
  • Resourceful
  • Helpful
  • Confident

Benefits

Healthcare

Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

Retirement Planning

Flexible Spending Accounts and Employer-matched 401(k) plans are offered

Paid Time Off

Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

Paid Parental Leave

Maternal and paternal paid leave is available for the birth or adoption of a child

Professional Development

Ongoing support is available for career advancement opportunities in addition to corporate training programs

Employee Assistance
Program

Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you

Note: Outlined benefits may vary by international region.

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