ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Manufacturing Performance Coach plays a pivotal role in shaping the culture and performance of our manufacturing operation. This individual will be a visible, trusted presence on the factory floor—someone who builds meaningful relationships, celebrates wins, coaches through challenges, and inspires others to take pride in their work and one another. Partnering closely with the Production Managers and factory leadership, the Performance Coach translates people’s engagement into operational excellence, helping teams achieve meaningful improvements in safety, quality, productivity and overall performance.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

Inspire a High-Performance Culture

• Champion a positive, inclusive, and high-accountability culture where team members feel valued, respected, motivated, and empowered to do their best work.
• Establish a strong, visible presence on the factory floor, building authentic relationships with team members and leaders through consistent engagement, encouragement, and support.
• Foster a sense of teamwork, shared purpose, and pride in the work being accomplished, helping individuals recognize how their contributions support the success of the broader organization.
• Create meaningful opportunities to recognize achievements, celebrate progress, and reinforce behaviors that contribute to a strong and successful team.

Coach, Develop, and Empower Others

• Serve as a trusted coach and mentor to team members, supervisors, and line leaders, helping individuals recognize their strengths, overcome challenges, and reach their full potential.
• Equip supervisors and line leaders with the skills, confidence, and tools to motivate their teams, deliver constructive feedback, and lead with consistency, empathy, and accountability.
• Approach performance challenges with curiosity and a solutions-oriented mindset, seeking to understand underlying barriers while maintaining clear expectations for improvement.
• Partner with Production Managers and Human Resources to address performance, attendance, and conduct concerns fairly, consistently, and constructively.
• Support the onboarding, integration, and development of new team members, helping create a welcoming environment and a strong foundation for long-term success.

Translate Engagement into Performance

• Partner with Production Managers and factory leadership to connect team engagement, individual accountability, and operational performance.
• Lead daily performance and coaching discussions with supervisors, celebrating successes, identifying opportunities, and establishing clear actions to improve results.
• Own the tracking, analysis, and reporting of key factory performance indicators, including safety, quality, rework, labor efficiency, productivity, attendance, and on-time completion.
• Use performance data and observations from the factory floor to identify trends, uncover opportunities, and help leaders take meaningful action.
• Collaborate with Production Managers and the Operations Support Manager to identify barriers to performance, support process improvements, and reinforce sustainable changes.
• Champion a proactive safety culture where team members take personal responsibility for their well-being and that of their colleagues.

Strengthen Team Connection and Organizational Effectiveness

• Serve as a trusted bridge between factory team members and leadership, fostering open communication, encouraging feedback, and ensuring employee perspectives are heard and considered.
• Develop and champion initiatives that strengthen engagement, recognition, teamwork, and retention.
• Partner with factory leadership and Human Resources on workforce planning, recruiting, training, cross-training, and skills development.
• Provide leadership with meaningful insights into team morale, workforce trends, performance opportunities, and emerging risks, along with thoughtful recommendations for improvement.
• Model the leadership behaviors and values that create a workplace where people want to contribute, grow, and succeed.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Minimum of 5 years of manufacturing experience with leadership responsibility, such as supervisor, team lead, or operations leader. 8 to 10 or more years of experience is preferred. A degree is preferred but not required.
• Prior coaching or leadership experience, and knowledge of OSHA and lean manufacturing, are preferred.
• Working knowledge of manufacturing performance metrics, such as labor efficiency, productivity, output per labor hour, quality, rework, and safety, and the ability to use them to identify problems and improve performance. Technical knowledge of how modular products are built, and experience with modular or offsite construction, are not required.

SPECIALIZED SKILLS:

• Demonstrated leadership, coaching, motivational, and interpersonal skills sufficient to inspire, develop, and hold accountable team members at all levels, and to build trust and productive relationships with people from diverse backgrounds.
• Demonstrated ability to balance high expectations and accountability with empathy, fairness, and respect for team members.
• Demonstrated ability to communicate clearly, both verbally and in writing, including leading team meetings and daily huddles and giving direct, constructive feedback.
• Proficiency in word processing, spreadsheet, and other data and reporting tools sufficient to track and report KPIs.
• Ability to set priorities, plan, and organize work to meet established deadlines while effectively managing multiple priorities and tasks simultaneously.
• Demonstrated ability to apply principles of logical thinking to define and correct problems.

TRAVEL / PHYSICAL DEMANDS:

• Working conditions: Incumbents work the majority of the time on the production floor and will spend some time in an office.
• Working conditions: Incumbents may be exposed to typical manufacturing conditions, including noise, dust, moving equipment, and variable temperatures, and must wear required personal protective equipment (PPE).
• Incumbents must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result.
• Incumbents need to be able to stand and walk for extended periods of time and bend, stoop, climb ladders, reach, and carry objects.
• Incumbents must be able to communicate effectively with team members in a loud manufacturing environment.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance.
• Incumbents must be able to work the production schedule on a single shift, which may include occasional extended hours or weekends.
• Occasional travel within the U.S. may be required to attend training programs, business meetings, and perform other activities necessary for the accomplishment of some or all of the daily responsibilities of this position.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.