This Sales Consultant and Lifestyle Coordinator position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

In addition to leasing and sales the role is responsible for creating and coordinating social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. This role also plays an integral part in the sales process by working closely with the Community Manager and Sales Consultant/s. This role does whatever is necessary to make the selling process more effective and the move in process more efficient. The Lifestyle Coordinator – SH will assist with all aspects of sales and marketing for the community. This position will contribute to the success of the community sales team’s achievement of year end budgeted occupancy, revenue, and resident retention goals.

JOB DESCRIPTION

Essential Responsibilities:
•    Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.   
•    Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team. 
•    Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy. 
•    Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs. 
•    Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents. 
•    Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities. 
•    Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. 
•    Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.        
•    Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).  

Required Licenses or Certifications:
•    Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions

•    Incumbents must have valid driver’s license to operate a golf cart on property.

Essential Responsibilities: Lifestyle Coordination

• Create and coordinate programs and events surrounding social and physical activities that may include resident functions, birthday cards, welcome parties, off-site excursions and other events such as In Circle, as directed. Responsible for the set-up, preparation and take down for each event. At least 2 to 5 activities or events per day, 7 days a week are required. (Many of these may be led by residents.) Also responsible for purchasing and coordinating any items required for the event. Evening and weekend work may be required.

• Maintain prospect attendance records for each event when possible, collecting prospect contact information for future use and follow up.

• Photograph residents and events whenever possible for use in cards, social media, newsletters and videos.

• Create and produce the monthly calendar with activities and events, newsletters and fliers for the community as needed.

• Meet with each new resident to create a profile on preferred activities and events.

• Coordinate the resident volunteer program by enlisting and managing the volunteer schedule for consistent and equal participation by all that would like to participate. Recruit and train volunteers from within the community to participate in events, activities and clubs.

• Interact with all residents and acknowledges them by name if possible. Should be knowledgeable of the community and other policies to assist with community tours if needed.

• Provide assistance as necessary with the ongoing Resident Surveys and Activity Questionnaires.

• Provide input into the development of budget(s) for properties within the property portfolio as it relates to planned activities, resident retention and excursions. Manage expenses to budget.

• May coordinate interview process and make recommendations for the hiring of qualified and certified instructors for on-site exercise and spa activities. Assist and train on-site staff to host successful resident activities and participate in the events when possible.

• May be instrumental in interviewing and recommending local, licensed transportation companies to transport residents to off-site destinations and excursions

• Create partnerships with local vendors, businesses and organizations to enhance community events. Partnership can be for parties, door prizes, opportunity drawings, etc.

• Schedule and manage transportation program, if provided.

• Maintain confidentiality of pertinent information concerning residents and

Sales

• Tour Support - Assists with tours when needed.

• Prospect Experience - Inspects tour path, model apartment(s), and leasing office on a regular basis in order to maximize appeal of the prospect experience.

• Phone / Internet Support – When needed, answers inquiry calls and internet inquiries.

• Follow-up – Utilizes Greystar CRM Lead2Lease to maintain an accurate and up-to-date prospect database. Assist with daily, meaningful prospect follow-up. Helps the team perform the required number of follow-up contacts in accordance with Greystar standards through phone calls, personal visits, notes, etc. Coordinate prospect and depositor related creative follow up deliveries with couriers, shipping, Amazon, etc.

• Sales Collateral – Organize and ensure adequate supply of fully assembled sales collateral, marketing and outreach packets. Maintain files and marketing materials for realtors, transition companies, and moving companies. Maintain copies of all floor plans, in hard copy and email versions.

• Current Greystar Sales and Marketing Program Standards – Participates in ensuring that Greystar sales and marketing program standards and benchmarks are being met.

New Resident / Depositor Relations

• Meet and greet residents and families on the day of move in and ensure smooth process. Hand deliver move-in gift the day of move-in.

• Prepare and complete all paperwork related to new move-ins and renewals according to Greystar policy, including preparation of Move-in Packets.

• Process applications, credit screening, and criminal background checks.

• Coordinate the distribution of all Move-In paperwork to the appropriate personnel.

• Coordinate and communicate unit readiness with appropriate personnel to ensure timely move-ins.

• Set up resident folders.

• Assist with furniture measurements and placement.

• Coordinate moving services.

Facilitate Communications • Arrange for optimal coverage for all incoming inquiry calls and tours.

• Establish and maintain system for written phone messages.

• Generate thank you letters, form letters for mailing mass brochures / flyers to prospects.

Reporting

• Prepare and circulate to staff each morning a daily overview of scheduled tours, move ins / move outs, and inventory ready to show.

• Update unit status daily on white board.

• Assist in the completion of and submit to corporate all necessary reports.

Other Responsibilities: 1. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Lifestyle Coordinator – SH 3

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Working Conditions:

• Incumbents work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Physical Demands:

• Incumbents must be able to physically access all exterior and interior parts of the property and amenities.

• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.

• Routine, local travel may be required to various properties within the portfolio, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

• Incumbents must have a flexible work schedule with ability to work evenings, weekends, and holidays.

Required Licenses or Certifications:

• None.

Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively to comprehend and create resident communications documents.

• Excellent interpersonal communication skills to delivery customer service, handle possible irate residents, and build positive resident relationships.

• Demonstrated proficiency in organizing and coordinating large functions and gatherings.

• Demonstrated proficiency in word processing programs for use in creating flyers and newsletters as needed.

Competencies:

1. Ensures Accountability – Holds self and others accountable to meet commitments.

2. Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

3. Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

4. Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.

5. Decision Quality – Makes good and timely decisions that keeps the organization moving forward.

6. Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.

7. Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.

8. Resourcefulness – Secures and deploys resources effectively and efficient. 9. Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.

10. Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.

#LI-AW1 #LI-Onsite

The hourly range for this position is $20 - $23.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

• Medical, Dental, Vision, Life

• 401(k) with Company Match (eligibility required) 

• Short-term & Long-term Disability

• Critical Illness/Accident/Hospital Indemnity Plans

• Employee Assistance Program

• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.