Key Responsibilities

• Assist in leasing and reservations activities — show units, qualify prospects, prepare tenancy documentation, and manage movein/moveout processes. 

• Use property software to track leasing data, generate reports, monitor availability, and log maintenance requests. 

• Interact with residents to proactively improve service delivery and handle enquiries, requests, complaints, and feedback. 

• Support rent collection, monitor payments, and follow up on arrears in line with company procedures. 

• Work with the maintenance team to ensure the property’s physical condition and standards are maintained. 

• Assist with marketing and promotional activities to support leasing and occupancy objectives. 

• Carry out inspections, compliance tasks, and health & safety activities as required. 

• Engage in administrative duties including reporting, invoicing, procurement communication, and recordkeeping. 

• Support team development by helping train and coach colleagues. 

• May act in place of the Community Manager in their absence. 

Skills & Qualifications

• Strong customer service and communication skills. 

• Proficient with Microsoft Office and willing to learn property management software (e.g., Yardi, RentCafe). 

• Ability to multitask, prioritise, and work independently. 

• Good organisational and numerical skills. 

• Flexible approach to working in a fastpaced, dynamic environment. 

• Experience in property management or similar real estate operations is advantageous. 

Typical Duties Include

• Responding to resident inquiries and requests. 

• Managing lease documentation and tenancy administration. 

• Tracking and reporting on occupancy, leasing, and revenue performance. 

• Assisting with budgeting, compliance, and safety procedures