Leasing Associate (Maternity Cover - 10 months)
Full time Crumlin, IrelandABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The annual base salary for this role is €32,500 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.
JOB DESCRIPTION
Key RoleResponsibilities
Conductssales and leasing activitiesincluding:viewings, following up on enquiries and sales conversions.
Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
Ensuresall data capture systems and details of contact are updated in anaccurate andtimelymanner asrequired.
Understand and be knowledgeable of the site room conversion plans and refurbishment plans.
Welcomeson site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
Follows up on receipt of required documentation, contract returns andprocessespayments.
Conducts scheduled Residents’ apartment visits.
Manages cancellations.
Responds to online (webchat) and email enquiries in a professional and engaging manner
Supports other communities whenrequiredincluding cross selling based upon potential resident requirements.
Inspects community, tour units and leasing materials are available andtakes action to ensurethey meet agreed standards for viewings
Actively understands,updatesand improves knowledge of community, amenities,unitsand local area features.
Delivers all aspects of customer service, including a comprehensive front of house serviceanticipatingand exceeding resident expectations.
Supports Resident events and activities within the Community
Assists with Community preparations, including move-in and move-out processes.
Undertakes marketing activities to promote the property and monitorscompetitor activity
Develops andmaintainslocal knowledge and information resources relevant to residentneedsi.e.travel, entertainment and amenities.
Screensproperty visitors,guestsand contractors
Responds positively to customer queries and complaints,identifyingand undertakingappropriate actionin line with Greystar’s complaints procedure.
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures
Proactively attendstoororganisesad hoc or minor cleaning requirements.
Key Relationships
Community Managers and Team Members
Sales & Marketing, Central Sales Team
Contractors and Suppliers.
Knowledge & Qualifications
Good levelof general educationevidencing literacy and numeracy
Proficient in the use of Microsoft Office packages including Word,Exceland Outlook.
Proficiencyin using property operations software.Trainingwillhowever, be provided.
Experience & Skills
Essential
Excellent customer service skills andsignificant experiencein a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
Evidence oforganisationskills with the ability tomulti taskandprioritisewhilstmaintaininga high levelof accuracy and attention to detail
Culturally aware and able to adapt relationship building, communications and negotiation skills to suitaudience.
A team player who isevidently approachableand welcoming
Proactive with acan doattitude and an ability to act autonomously, taking decisions and/or action whenrequired.
Proficient at using online and web tools/resources for gathering and presenting research and information
High attention to detail in personal presentation
Fluent English verbal and written communication skills
Numerical skills necessary to complete the above activities
Desirable
Detailed knowledge of Landlord/TenantLegislation.
One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.
Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at talentacquisitioneu@greystar.com. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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