Customer Service Assistant - Part time
Barakaldo, VizcayaABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Funciones principales
Dar soporte a la creación de una experiencia memorable para nuestros residentes excediendo sus expectativas
Brindar todos los aspectos del servicio al cliente, incluyendo un servicio completo que anticipe y supere las expectativas de nuestros huéspedes.
Proveer un servicio proactivo de recepción y de atención al cliente para todos los huéspedes, asegurando que todas las consultas sean atendidas de manera oportuna.
Responder llamadas y completar las tareas asociadas o asignarlas a los equipos correspondientes para resolverlas de forma apropiada.
Colaborar en las visitas programadas a los apartamentos.
Asistir con los preparativos del apartahotel, incluyendo los procesos de entrada y salida de los residentes.
Dar soporte a la gestión de eventos de las actividades de los residentes dentro de la residencia.
Completar regularmente las actividades de Seguridad e Higiene alineadas a las políticas y procedimientos de la compañía.
Completar otras tareas asignadas cuando fuera necesario.
Conocimientos y requisitos
Formación en Turismo o similar.
Con una clara vocación de servicio al cliente
Idiomas: Dominio fluido de Inglés y Castellano.
Disponibilidad para trabajar a turnos y fines de semana
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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