Greystar is a market leading fully integrated real estate company offering expertise in investment, development, and property management of multifamily residential properties globally. TheEuropean business is rapidly growing, and currently covers the UK, The Netherlands, Spain and Germany. In the UK, Greystar provides exceptional student accommodation through our Chapter platform, as well as an expanding portfolio of multifamily (build to rent) properties throughout London.

Our employees are the key to the success of our business with exceptional service at the heart of everything we do. This level of service is a result of their expertise, a solid understanding of the markets they operate in and a passion to provide outstanding experiences.​ 

Our aim is to further expand across the UK and Continental Europe by hiring local talent and staying true to Greystar’s core values of integrity, respect, professionalism, accountability, service and team work. 

About the Role

Role Summary:

The Assistant Manager is responsible forcoordinating and delivering the leasing and reservations activities and assisting the General Managerin the day to day management of this portfolio toachieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.

Key Role Responsibilities:

• Acts as a role modelat all times by demonstrating the core values.

• Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.

• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.

• Uses the Company’s property systems to generate sales and leasing reports,monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date. 

• Actively seeks interaction with residents to proactively seek to improve service delivery. 

• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.  

• Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. 

• Ensures advertising and promotional activities are effectively implemented.

• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.

• Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.

• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.

• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.

• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.

• Works with the General Manager to engage and motivate the team to achieve leasing and occupancy targets.

• Assists the General Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensuretraining is provided and addresses performance if required.

• Assists the Community Manager with ensuring on-site team’s understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Company’s policies and procedures.

• Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.

• Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.  

• Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities. 

• Acts up covering the General Manager responsibilities’ in his or her absence, ensuring work is organised and executed in line with Greystar expectations.

• Participates where required in an on call roster to provide out of hours emergency support for the Community.

• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.

Organisational

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

• Demonstrates appropriate safebehavioursin accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Role Scope:

• You will assist and manage Be Casa Barakaldo building, with 639units.

Key Relationships:

• Sales & Marketing, Regional Operations Managers, Investors & Portfolio Management Team.

Corporate Support Teams including HR, Finance, Systems & Capital Projects.

About You

Knowledge & Qualifications:

• Good level of general education.

• Experience in Hospitaliy/PBSA/Flex Living is mandatory.

• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.

• Proficiency in using property operations software. Training will however, be provided.

Experience & Skills:  

Essential:

• Experience of successfully driving leasing/salesperformance and managing operations including P&L responsibility and budget monitoringwithin the property sectoror similar environment.

• Detailed knowledge of Landlord/Tenant Legislation

• A strong team player but capable of working autonomously and taking ownership.

• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.

• Self and culturally aware and able to adapt relationship building, communicationsand negotiation skills to suit audience.

• Fluent Englishverbal and written communication skills.

• Excellent organisation skills with the ability to multi task and prioritise.

• Numerical skills necessary to complete the above activities.

• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Desirable:

• Demonstrable ability to coach and mentor team members.

• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment.

• A knowledge and understanding of Spain Health and Safety policies 

Behaviours & Values:

• Integrity - We will stay true to the highest ethical standards and principles, and be honest, trustworthy, and humble in all of our words and actions.

• Respect - We will accept and value our individual differences and show genuine consideration for the thoughts, needs, and ideas of others.  We value and encourage a work/life balance.

• Accountability - We will take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

• Professionalism - We will proudly present a positive, dignified, and business-like image at all times through our appearance, behaviour, and interactions with others.

• Teamwork - We will work together to accomplish goals, solve problems, and enrich our work environment.

• Service - We will make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.