This position supports the community’s marketing and leasing strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.

JOB DESCRIPTION

Key Responsibilities

• Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Completes various administrative and other reports and performs other duties as assigned or as necessary.
• Responsible for conducting property tours and showing apartments. Supportive to processing applications, credit screening, and criminal background checks. Preparing the move-in packages, and ensuring a smooth resident move-in experience.
• Responsible for all community engagement activities ensuring the highest level of Resident satisfaction. Adheres to the company policies and standards able to run daily operations.
• Responsible to the move out process and its administrational processes.
• Completion of all documentation, recording and maintaining file notes and residents records.
• Uses the property management software application (Yardi, etc.) to manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.

Key Relationships

• (Assistant) Property Operations Manager and Community Team.
• Prospects and current residents.
• Marketing & Sales team, Regional Operations Manager.

Knowledge & Qualifications

• Good level of general education.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operation systems. Training will however, be provided.
• Dutch and English verbal and written communication skills.

Experience & Skills

Essential

• Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and great communication skills.
• Evidence of organization skills in combination with customer service
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
• Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
• Proficient at using social media.
• Fluent English verbal and written communication skills.
• Numerical / administrative skills necessary to complete the above activities.

Desirable

• Educated to Bachelor (HBO) level or equivalent experience (Hotel School / Facility Management).
• Knowledge of Landlord/Tenant Legislation.