JOB DESCRIPTION

Greystar is a market leading fully integrated real estate company offering expertise in investment, development, and property management of multifamily residential properties globally. The European business is rapidly growing, and currently covers the UK, The Netherlands, Germany, France and Spain.

In The Netherlands, Greystar is growing a student and young professional rental housing portfolio focused on the Amsterdam-Rotterdam metroplex.
Located in the beating heart of Utrecht, Canvas is next-generation student living with fully furnished luxury studios and apartments, all designed with you in mind. Canvas Utrecht features 682 furnished studio’s and 1-bedroom apartments and extensive onsite services and facilities such as a service desk lounge, flexible study/work spaces, launderette, bike parking, private dining room and games area, and a packed calendar of site and virtual events at your fingertips, your journey starts here.

Our employees are the key to the success of our business with exceptional service at the heart of everything we do. This level of service is a result of their expertise, a solid understanding of the markets they operate in and a passion to provide outstanding experiences. Our aim is to further expand across the UK and Continental Europe by hiring local talent and staying true to Greystar’s core values of integrity, respect, professionalism, accountability, service and team work.

JOB DESCRIPTION

Role Summary:

• Property: Canvas Utrecht
• Capacity: 682 apartments
• Team: The team will consist out of appr. 6 team members, and therefore working closely together with your direct team members and outsourced service partners (security, cleaning, landscaping, specific maintenance) is key. This role reports to the Property Operations Manager.

This position supports the community’s marketing and leasing strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.

Key Responsibilities:

• Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Completes various administrative and other reports and performs other duties as assigned or as necessary.
• Responsible for all sales and lettings activities, greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
• Responsible for monthly financial reporting and weekly invoice handling, processing payments and deposits.
• Completion of all documentation, recording and maintaining file notes and residents records.
• Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.

Role Scope:

• This role reports to the Property Operations Manager.
• Property: Canvas Utrecht.

Key Relationships:

• Property Operations Manager and Maintenance Team.
• (Potential) residents for Canvas Utrecht and current Canvas Utrecht residents.
• Marketing & Sales team, Regional Operations Manager.
• Outsourced partners.

Knowledge & Qualifications:

• Good level of general education.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operation systems. Training will, however, be provided.
• Dutch and English verbal and written communication skills.

Experience & Skills: 

Essential:

• Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and great communication skills.
• Evidence of organization skills in combination with customer service.
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
• Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
• Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
• Fluent Dutch/English verbal and written communication skills.
• Numerical / administrative skills necessary to complete the above activities.

Desirable:

• Educated to Bachelor (HBO) level or equivalent experience (Hotel School / Facility Management).
• Knowledge of Landlord/Tenant Legislation.