Software Support Coordinator
R0114012 Remote Texas | Remote Arizona | Remote Florida
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best as what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems-related issues.
Respond to queries either through internal helpdesk system, by email, over the phone or in person as needed.
Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems.
Respond to email messages for customers seeking help.
Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved.
Gain feedback from customers about software systems
Assists software training team with training manuals, examples, or job aids as needed.
Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems access.
Participates in the development, testing, and training of software and application enhancements.
Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials.
Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
Knowledge and Skills Required
Property Management Experience
Computer and basic Excel knowledge
Rent Café Site Manager Knowledge preferred
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:
Medical, Dental, Vision, Life
401(k) with Company Match (eligibility required)
Short-term & Long-term Disability
Critical Illness/Accident/Hospital Indemnity Plans
Employee Assistance Program
Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
Meet our people and discover how you can make an impact providing a home to people across the world.
"Working at Greystar has been an eye opening experience. From day one my supervisors have been enthusiastic and attentive to everything I need to be great at my job. I feel appreciated and know that I’m an important asset to them. Everyday I’m encouraged to improve my knowledge and develop new financial skills while being excited to do so. I was also nervous transitioning from the Marine Corps into the civilian workforce, but with the support of the Greystar accounting family that transition has been much easier."- Adam
Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options
Flexible Spending Accounts and Employer-matched 401(k) plans are offered
Paid Time Off
Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays
Paid Parental Leave
Maternal and paternal paid leave is available for the birth or adoption of a child
Ongoing support is available for career advancement opportunities in addition to corporate training programs
Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you
Note: Outlined benefits may vary by international region.
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