Greystar Student Living has partnered with the SUNY College of Environmental Science and Forestry, the ESF College Foundation, and the Abby Lane Housing Corporation since 2010 to provide a quality on-campus housing experience for over 589 students. This project transformed the campus from a commuter campus to a residential campus and has consistently been ranked as one of the top on-campus residence halls by the Princeton Review. The ideal candidate should have experience with both on and off campus student housing and a track record of working closely with universities to ensure alignment with partner stakeholder goals and expectations. A demonstrated history of supporting student success initiatives is also critical.

The Community Manager is responsible for the building's financial, physical infrastructure and resident life operations. The Community Manager supervises team members, including maintenance and residence life staff; provides customer service to ensure student satisfaction; and partners with the owner to manage resources to achieve established budgeted financial and operational goals. The Community Manager is responsible for ensuring that the operation of the project complies with Company and College policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

• Establish and maintain relationships with the appropriate housing and student affairs officials and others affiliated with the academic institution(s) by staying informed about policies that may impact the community and students, developing policies and guidelines for students, communicating regularly with college representatives, and ensuring the community’s compliance with pertinent regulations. 

• Oversee the development and implementation of a comprehensive residence life program that supports student success including a First Year Experience program.

• Interface with the building owner and Dean of Students on a regular basis to ensure project goals are being met.

• Develop draft budget(s) for the review and approval by the building owner by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. 

• Meets targeted revenues by setting rent rates, ensuring rent and fees are posted and reconciled with college records, making financial bank deposits, and preparing and reviewing monthly financial status reports. 

• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.   

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund. 

• Oversees the resident use contract enforcement process by implementing a process for both returning and first year students, conducts periodic apartment inspections, follows proper notice requirements, engages the college’s conduct process as necessary, and collects other charges as allowable and stated in the terms of the contract. 

• Gathers, analyzes, and interprets current market and economic trends that may impact the project and implements short- and long-range marketing and leasing strategies to achieve the project’s occupancy and revenue goals. 

• Promotes student satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.  Ensures the project’s maintenance team members comply with the company and college’s standards with respect to responding and completing resident service requests.

• Conducts regular project inspections and takes appropriate actions to ensure that the physical aspects of the project, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.  

• Supervises project staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices. 

• Assists in managing the client/owner/college relationship by meeting with relevant stakeholders, conducting tours, providing updates and information about the project’s performance, and responding to owner requests as needed.  

• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources. 

​What we are looking for:

We are looking for candidates with experience in student housing, housing operations, residence life, or student development with demonstrated ability to expand their role into a leadership position that includes business operations and facilities management. The Community Manager must be able to create a positive student life experience and meet the financial and operational requirements of the property. The successful candidate will be a collaborative and responsive leader. The Community Manager position will appeal to candidates with a strong desire to work for an organization where individual merit and performance are recognized and rewarded. Qualified candidates must have a bachelor’s degree (Master’s degree strongly preferred) with a strong track record in student housing or related field. The Community Manager functions as a representative of Greystar to the greater college community, and therefore must possess excellent verbal and written communication skills, leadership skills, and the ability to work with a broad and diverse cross-section of students, faculty, and staff.

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The salary range for this position is $58,600 - $77,000

The base compensation rate will vary based on education, experience, skills, and geographic location, as applicable.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their salary. Team members may also participate in the 401k plan, once eligible. Regular, full-time team members are offered a range of medical, financial, and other benefits from which to choose.

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.