OSS team members provide critical coverage, onboarding and operational support throughout a specific region/submarket, partnering with local Performance, Transitions and Operations departments and teams. Supports and assists Regional and Community Managers in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. OSS are operational specialists and advisors to numerous peers within their portfolio and are focused on providing hands-on development and assistance to team members and assets throughout the region. This is an onsite roving position within a market. You can be assigned to one or more properties within a 20-mile radius of your assigned home office. Any assignments outside of the 20-mile radius will be eligible for mileage reimbursement according to company policy. 90% of your time will be onsite supporting assets within your market and 10% will be corporate support. As this is a Corporate position, team members in this role are not eligible for the team member housing discount.

JOB DESCRIPTION

• Provides critical coverage, onboarding, and operational support within a specific region, partnering with local Performance, Transitions and Operations departments and teams.
• Provides coaching, training, and support for our onsite team members and assists with their individual development.
• Provides critical feedback to leadership using weekly report cards and monthly scorecards. Assist with identifying issues and finding solutions through collaborative efforts with the onsite team and leadership.
• Promotes the well-being of our onsite team members by being a positive influence. This is done through daily team huddles, monthly one-on-one check in’s, giving recognition and feedback, highlighting, and celebrating team members birthday’s, work anniversaries, and outstanding achievements.
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
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The hourly range for this position is $$20.10 - $30.30 (San Francsico)

The base compensation rate will vary based on education, experience, skills, and geographic location, as applicable.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their salary. Team members may also participate in the 401k plan, once eligible. Regular, full-time team members are offered a range of medical, financial, and other benefits from which to choose.

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.