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Customer Care Specialist

R0104803 City Office Lynnwood Phoenix, Arizona | Lynnwood, Washington

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Overview

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best as what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

Job Responsibilities

This position is responsible for the main phone line and email inboxes for our department. In addition, this position is responsible for accepting payments from outstanding balances from residents after they move out of an apartment home. Additional responsibilities may also include partnering directly with communities on various issues, as well as reviewing resident and/or collection files for proper documentation and verifying all documentation is accurate and complete to ensure compliance with all applicable laws and departmental policies/guidelines.


JOB DESCRIPTION

1.    Receives inbound calls, emails and voicemails from residents and communities.Makes outbound calls and emails to former resident(s) with outstanding balances and collects paymentsand directs calls when disputing.

2.    Responds promptly to former resident(s) inquiries according to level of urgency and properly records detail of actions taken.

3.    Verifies accuracy of charges on move out balance, research inconsistencies, and makes any necessary corrections per the lease agreement.

4.    Maintains accuracy of resident personal demographic and confidential information (e.g., names, addresses, DOB, social security numbers, etc.); ensures compliance with any/all applicable contract terms, company policies and/or state/federal laws.

5.    Communicates and coordinates with other internal departments as necessary.

6.    Completes projects, tasks, assignments, and other work that is unique to the department, follows departmental policies and procedures, and meet standards, metrics, and other benchmarks used within the department for evaluating performance and results.

#IND

#LI-DNI

The hourly range for this position is $18.00 - $22.00

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

  • Medical, Dental, Vision, Life

  • 401(k) with Company Match (eligibility required) 

  • Short-term & Long-term Disability

  • Critical Illness/Accident/Hospital Indemnity Plans

  • Employee Assistance Program

  • Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

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Success Profile

What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.

  • Professional
  • Risk-Taker
  • Detail-oriented
  • Collaborative
  • Strategic
  • Communicator

Benefits

Healthcare

Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

Retirement Planning

Flexible Spending Accounts and Employer-matched 401(k) plans are offered

Paid Time Off

Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

Paid Parental Leave

Maternal and paternal paid leave is available for the birth or adoption of a child

Professional Development

Ongoing support is available for career advancement opportunities in addition to corporate training programs

Employee Assistance
Program

Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you

Note: Outlined benefits may vary by international region.

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