The Community Support Supervisor directly supervises the daily operations of Community Support Specialists. This role also works with real estate operators, the business and functional leaders, and members of the Resource Center to introduce and sustain best practices and process improvements through centralization of the administrative processes from onsite operations.

The ideal candidate for this opportunity has extensive experience with Yardi property management software system.

JOB DESCRIPTION

1.    Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.

2.    Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center.

3.    Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction.

4.    Ensures Company’s set KPIs are met and/or exceeded through reporting metrics.

5.    Communicates with and supports the onsite leaders, Community Support Specialists and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.

6.    Supports the daily operations of the Resource Center for a limited number of communities.

7.    Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

8.    Extensive Yardi experience required

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

• Medical, Dental, Vision, Life

• 401(k) with Company Match (eligibility required) 

• Short-term & Long-term Disability

• Critical Illness/Accident/Hospital Indemnity Plans

• Employee Assistance Program

• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.