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Community Support Specialist

R0080032 Memphis, Tennessee

Overview

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best as what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

Success Profile

What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.

  • Professional
  • Risk-Taker
  • Detail-oriented
  • Collaborative
  • Strategic
  • Communicator

Benefits

Healthcare

Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

Retirement Planning

Flexible Spending Accounts and Employer-matched 401(k) plans are offered

Paid Time Off

Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

Paid Parental Leave

Maternal and paternal paid leave is available for the birth or adoption of a child

Professional Development

Ongoing support is available for career advancement opportunities in addition to corporate training programs

Employee Assistance
Program

Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you

Note: Outlined benefits may vary for international team members.

Job Responsibilities

Supports the Company’s goals related to the financial facets of the community by completing accounting, bookkeeping and other administrative tasks for the assigned portfolio of properties. Additionally, the Community Support Specialist will prepare monthly close-out and financial reports, verify and process invoices for payment, and assist in other resident and vendor related accounting and financial transactions as necessary.


JOB DESCRIPTION

Contribute and facilitate an optimized resident experience as a resource to residents in a virtual environment via phone, email, or other technologies.

Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, and preparing daily bank deposits, preparing financial reports, and processing invoices and payables.

  • Reviews resident files and accounting records to determine unpaid charges and/or late fees owed, communicates to residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
  • Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents,and communicates and coordinates the process for representation in court with local team and legal counsel .
  • Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. Apply move-out charges to the account from the final inspection.
  • Receives, verifies, and processes invoices and other bills to be paid by researching  discrepanciesandduplicateswithvendor(s), balancing ledger accounts, and assists in facilitating issuing of checks as needed.
  • Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
  • Assists in setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
  • Reviews utility billing resident charges to approve and address high, low and no read accounts.
  •  Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
  • Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.
  • Completes various financial, accounting, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

#LI-WR1

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary.  Once eligible,  team members may participate in the 401k plan.  Regular, full-time team members are also offered a  range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.

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