Community Manager – BTR Australia
R0108646 Melbourne Corporate Office Melbourne, Victoria
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best as what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Key Role Responsibilities:
Act as a role model at all times by demonstrating the core values.
Champion consistency and operational excellence in each community by ensuring people and practices are aligned to create positive memorable experiences by exceeding expectations. Proactive in striving for continuous improvement through feedback.
Shape local marketing and leasing strategies based on relevant market data and economic trends that may impact the property(ies) and implement short- and long-range marketing and leasing strategies to achieve the property(ies)’s occupancy and revenue goals.
Ensure (through leadership of the Marketing and Leasing team(s))effective implementation ofmarketing campaigns, advertising, and promotional activities, and meet targeted revenues by making rate recommendations based on market data.
Monitor payments, ensure rents and fees are collected and posted in a timely manner, make financial bank deposits, and prepare, review, and present monthly financial status reports.
Prepare and reforecast annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports to predict performance patterns.
Ensure achievement of financial performance goals along with timely financial reporting in respect of budgeted and actual spending and ongoing communication about the performance of the asset(s), and respond with urgency to client/owner concerns, questions, issues, and requests.
Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensure the property(ies)’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
Establish relationships with internal and external stakeholders communicating regularly with representatives across departments and teams.
Ensure the property(ies)’s compliance with pertinent regulations and provide performance data and reporting thereof.
Coordinate purchase orders and invoice processing from vendors, contractors and service providers for payment and manage communication with finance team members and other stakeholders as required.Reconcile work performed or products purchased, ensuring vendor compliance with insurance, certification, and registration in vendor software platform. Utilise appropriate Chart of Account codes, and manage communication between the vendor/contractor, accounting, and the client/owner as needed.
Conduct regular property(ies) inspections and take appropriate actions to ensure that the physical aspects of the property(ies), grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Supervise property(ies) staff throughrecruiting, interviewing, hiring, onboarding, and training employees, and manage their performance in accordance with Company policies, values, and business practices. Develop capability of team members in order to meet key performance goals and future succession requirements.
Assist in managing the client/owner/investor relationships by meeting with these stakeholders, conducting property(ies) tours, providing updates and information about the property(ies)’s performance, and responding to requests as needed.
Provide emergency and after-hours support to the property(ies) and team, as needed.
Ensure effective implementation of the tenancy management process.
Work with retail tenant partners and industry partners involved with leasing and managing the retail/commercial tenant occupancies.
Work together with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensure that the property(ies)operates in a safe and risk-free environment.
Ensures the operation of the communitiescomplies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
Manage planned and reactive maintenance as well as capital projects, engaging internal teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal offers, and leases, conduct periodic apartment inspections, ensure accuracy of leasing files, follow proper notice requirements and eviction procedures, and impose and collect fees and other charges as allowable and stated in the terms of the lease.
Perform other duties as assigned or as necessary.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Practice proper safe behaviours and techniques in accordance with Company, property(ies), and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
Identify areas for improvement, offer suggestions to improve efficiency and productivity, and implement ideas that achieve operational excellence.
Keep abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.
Regional Operations Managers, Investors & Portfolio Management Team.
Corporate Support Teams including HR,Finance, IT/Systems, Leasing & Marketing, Health & Safety, and Capital Projects.
Development, Investment, Asset Management Teams.
Community groups, corporate groups with short-term housing needs.
Knowledge, Skills, and Experience Sought:
Bachelor’s degree or comparable experience in the application of property(ies) management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and lead a team on a large scale. Experience in multi-family rental housing is highly preferred.
Any/all licenses and/or certifications as required by Federal/State/Local jurisdictions.
Valid driver’s license.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features, and answer questions about the property(ies)’s operation. Excellent verbal and written communication skills as well as numerical/financial skills.
Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Experience of successfully driving revenue, occupancy, service excellence and profitability in operationswithin the property(ies), leisure,hospitality, accommodation, hotel, or retail industries.
Evidence of understanding leadership and expectation setting to achieve high performance in a high-capacity role.
A positive team player, skilled at collaborating with team members, key business leaders to drive results and support the wider team and business objectives.
Excellent organisational skills, including the ability to prioritise workload, achieve deadline driven defined outcomes, and display good judgment under pressure.
Computer literacy, with proficiency in Microsoft Office suite and database management systems.
Self and cultural awareness and ability to adapt relationship building, communications and negotiation skills to suit audience.
Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Ability to obtain a favourable National Criminal History Check and Working with Children Check
Evidence of change management delivery
Formal qualifications / related degree
Real Estate License
A knowledge and understanding of Australia Health and Safety policies preferably with some form of recognisedtraining
Knowledge of Landlord/Tenant Legislation
What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
Meet our people and discover how you can make an impact providing a home to people across the world.
"Greystar and my values are perfectly aligned to enrich the lives we touch by doing things the right way. The company lives by this and it provides balance in my life and work becomes an entirely different experience. There is passion that moves you to a whole new level of fulfillment and gratitude. That’s when you can do your best for yourself, your customers, and your team."- Daiva
Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options
Flexible Spending Accounts and Employer-matched 401(k) plans are offered
Paid Time Off
Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays
Paid Parental Leave
Maternal and paternal paid leave is available for the birth or adoption of a child
Ongoing support is available for career advancement opportunities in addition to corporate training programs
Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you
Note: Outlined benefits may vary by international region.
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