The Receivables Account Specialist position offers a competitive hourly wage and commission structure. This position is a hybrid work schedule and must be able to commute to our Lynnwood, WA or Phoenix, AZ office regularly. 

This position is responsible for collecting outstanding balances from residents, partnering directly with Community Managers and their associates to ensure all documentation is accurate and complete and that we are in compliance with all applicable laws and departmental policies/guidelines. Additionally, this position is responsible for achieving any established daily, weekly or monthly targets as well as address and actively work to resolve disputed accounts.

JOB DESCRIPTION

• Make outbound calls to a portfolio of clients with outstanding balances and collect payments;achieve established budget quota and recovery percentage goals
• Respond promptly to client inquiries according to level of urgency properly recording detail of actions taken.
• Verify accuracy of chargesin portfolio accounts, research inconsistenciesand making any necessary corrections.
• Maintain accuracy of resident personal demographic and confidential information (i.e. names, addresses, DOB, social security numbers, etc.); ensure compliance withany/all applicable contract terms, company policies and/or state/federal laws.
• Review andresolve disputes regarding information contained in resident portfolios.
• Prepare documents, letters, and other communication materials for internal and external distribution; types and spell- checks documents, complieswith statutory notice periods and any relevant document retention policies.
• Communicate and coordinate with other internal departments as necessary.
• Complete projects, tasks, assignments, and other workthatis unique to the department; follows departmental policiesand procedures, and meets standards, metrics, andother benchmarks used within the department for evaluating performance and results.
• Maintain appropriate reports regarding portfolio information.

The base compensation rate will vary based on education, experience, skills, and geographic location, as applicable.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their salary. Team members may also participate in the 401k plan, once eligible. Regular, full-time team members are offered a range of medical, financial, and other benefits from which to choose.

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.