The Mobilisation Manager’s primary responsibilities include coordinating and managing the transitions of new and existing properties for Greystar across Europe. They are responsible for managing the transitions using Smart Sheet. The Smartsheet provides an environment that contains all transition tasks, checklists, tool kits, data, and timelines; all of which are overseen by the Mobilisation Manager who ensures transition-related tasks are being met successfully and manages all risk issues and mitigation plans.

The role can be based in either London, Paris, Frankfurt, Madrid or Amsterdam.

JOB DESCRIPTION

Key Role Responsibilities:

• Acts as a role model at all times by demonstrating the core values.
• Responsible for the project initiation activities for each on/off boarding. Including defining and agreeing RACI with key stake holders.
• Establish working groups aligned to 3PT/4PT.
• Set up and run asset on boarding and off boarding (Pre and post close), ensuring all items are actioned.
• Supports Regional Operations Manager and Community Manager with the transition.
• Works collaboratively on solutions with all stake holders.
• Produce portfolio (European) reporting to key stake holders to provide progress status and risk management.
• Develops tool kits, guidelines, and training to support process where currently none exists (E.G Mids).
• Maintains and updates smartsheet templates for onboardng and offboarding for all European countries, driving continuous improvement
• Acts as the region’s property transition subject matter expert.
• Support development and delivery of systems configuration and training as part of the wider Ops standards hub team.
• Runs lessons learned processes (feeding back into (and owning where needed) continuous improvement initiatives).
• European travel may be required to attend business meetings, training, or other situations necessary for the accomplishment of the daily responsibilities of this position.

Organisational:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrates appropriate safe behaviors in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Role Scope:

• Supports all current and future business in region
• European travel may be required to attend business meetings, training, or other situations necessary for the accomplishment of the daily responsibilities of this position.

Key Relationships:

• Regional Operations Managers, Operations Directors and Portfolio Management Team.
• Corporate Support Teams including HR, Finance, Systems, Asset Management, Legal, Sales & Marketing, Health & Safety and Development.

Knowledge & Qualifications:

• Educated to degree level or equivalent experience in a related field
• Proficient in the use of Smartsheet and the Microsoft Office package including Word, Excel, and Outlook.
• High proficiency in using property management software (Entrata/ Yardi).
• Demonstrable knowledge of business process optimisation
• Additional Western European Language capability required

Experience & Skills: 

Essential:

• Autonomous experience of successfully managing operations within the property sector or similar environment.
• Experience of leading a team and a proven track record in delivering operational excellence.
• Ability to troubleshoot, determine root cause, identify resolution, and implement solution at pace.
• A strong relationship builder. Demonstrable ability to engage teams and get buy in during a change process
• Excellent organisation skills with the ability to multitask and prioritise whilst working autonomously and taking ownership.
• Excellent verbal and written communication skills, having the ability to analyse and present complex data.
• Demonstrated management and leadership skills sufficient to lead, deliver and evaluate projects.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Desirable:

• Evidence of change management delivery
• Property transition experience desirable.
• Training Delivery experience.