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Customer Service Associate

R0113137 Chapter Kings Cross London, United Kingdom

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Overview

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best as what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

Job Responsibilities

Role Summary:

Works as part of a team to provide day-to-day management of the property at Kings Cross and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.


JOB DESCRIPTION

Key Role Responsibilities

  • Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
  • Supports the creation of a positive, memorable experience for residents
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
  • Supports events and activities within the Community
  • Establishes and maintains relationships with University clients.
  • Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
  • Undertakes marketing activities such as attending open days and leafleting to promote the property.
  • Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions. 
  • Assists with summer Community preparations, including move-in and move-out processes.
  • Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
  • Participates where required in an on call roster to provide out of hours emergency support for the Community.
  • Chase outstanding rent arrears following rent collection procedures in meeting property targets.
  • Promote tenancy extensions and other revenue streams such as vending
  • Raise purchase orders in accordance with procedures
  • Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
  • Look to maximise efficiency of utilities.

Organisational Responsibilities:

  • Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
  • Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
  • Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
  • Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.

Key Relationships:

  • Onsite Team Members


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Success Profile

What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.

  • Professional
  • Organized
  • Responsible
  • Resourceful
  • Helpful
  • Confident

Benefits

Healthcare

Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

Retirement Planning

Flexible Spending Accounts and Employer-matched 401(k) plans are offered

Paid Time Off

Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

Paid Parental Leave

Maternal and paternal paid leave is available for the birth or adoption of a child

Professional Development

Ongoing support is available for career advancement opportunities in addition to corporate training programs

Employee Assistance
Program

Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you

Note: Outlined benefits may vary by international region.

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