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Managing Director, Centralized Operations

R0072177 Irving, Texas

Overview

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best as what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

  • Full-Time
  • Mid-Level
  • No

Success Profile

What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.

  • Reliable
  • Professional
  • Problem-solver
  • Organized
  • Responsible
  • Resourceful

Benefits

Healthcare

Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

Retirement Planning

Flexible Spending Accounts and Employer-matched 401(k) plans are offered

Paid Time Off

Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

Paid Parental Leave

Maternal and paternal paid leave is available for the birth or adoption of a child

Professional Development

Ongoing support is available for career advancement opportunities in addition to corporate training programs

Employee Assistance
Program

Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you

Note: Outlined benefits may vary for international team members.

Job Responsibilities

The Managing Director of Centralized Operations will be leading the Centralized Teams supporting our Greystar Apex and Elevated Operations platform across the Owned and 3rd Party managed portfolios. They will have leaders of the Centralized Leasing, Area Maintenance, and Community Support teams reporting to them.

Core responsibilities include: Leads and improves Centralized Operations teams through the management of various centralized teams and through the implementation of continuous improvement initiatives across the teams. Works with Product Development, Technology Development, and Centralization Scaling teams to introduce, sustain, and scale best practices across centralized back-office, maintenance, and leasing functions.

The ideal candidate will have experience running a centralized support team and/or call center. In addition to managing the team, this leader will be expected to provide expertise and recommendations regarding supporting technology, process changes, hiring and onboarding strategy, and off-shore support. Finally, this role will be expected to maintain an understand on the latest trends and best practices in running a centralized support team.


JOB DESCRIPTION

Team Management: Manages and supports the leaders of Centralization teams including back-office, leasing, and maintenance teams including management of HR processes (e.g., annual reviews and compensation). Will lead over 100 team members across our three major functions and will work closely with the leader of our Greystar India office

Process Improvement: Identifies and prioritizes areas for process improvement and collaborates with the Product Development, Technology Development, and Scaling Implementation teams to implement and scale those changes across the program. Works to determine cross-team processes to enable seamless transitions between centralized teams for our clients and customers

Support technology: Identifies tools and technology needed to support the day-to-day operations of the centralized team members

Stakeholder Management: Provides updates to senior leaders in Operations, Investment, and Client Services on the performance and growth of the Centralized teams; effectively builds consensus among internal customers and supports external sales efforts

Performance Management: Identifies, tracks, and improves Key Performance Indicators (KPIs) for each centralized program with support from Analytics teams to develop the dashboards required to track performance

Growth: Support and enable the growth of the Centralized teams across the Real Estate portfolio including coordination with Talent Acquisition, Talent Development, and Learning & Development to ensure the sustainable growth of the team; determine strategy and pilot plan for off-shore resourcing

Knowledge, Skills, Abilities:

  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resource documents as well as presentations for senior leadership
  • Demonstrated proficiency in common productivity tools (Word, PowerPoint, Excel) and our property management systems (Entrata, RealPage, Yardi)
  • Demonstrated ability to lead teams of over 50+ team members. Experience managing centralized functions (e.g., call centers, service centers) and/or off-shore teams preferred
  • Demonstrated proficiency in financial and data analysis including budget management and operational KPI management
  • Experience managing team members across a range of functional areas of expertise
  • Bachelor’s degree and 10+ years of professional experience, including 5+ years managing centralized support services and property management

#LI-DNI

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary.  Once eligible,  team members may participate in the 401k plan.  Regular, full-time team members are also offered a  range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.

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