At OurDomain Amsterdam Diemen and OurCampus Amsterdam Diemen we offer 1718 studios and apartments. With an onsite team of 13 team members, we provide day to day top notch service to our tenants, therefore working closely together with your direct team members and outsourced service partners like security, cleaning, landscaping and maintenance is key. Facilities offered at the location are service desk, 24/7 security, gym, launderette, study- and workspaces, lounge, theatre, game room, playroom, parking, electric shared mobility. This role reports to the Property Operations Manager.

JOB DESCRIPTION

Role Summary:

The Facility Supervisor is responsible for delivering the facility services onsite with 3rd party vendors and onsite Maintenance Technicians. This responsibility includes maintenance, stock management and make ready activities. The Facility Supervisor will be working according to a pre-set (maintenance and make-ready) budget and is continuously seeking to improve apartment make-ready standards and processes, resident satisfaction, cleanliness goals, cost efficiency and ensures the buildings and premises are in perfect condition.

Key Role Responsibilities:

• Coordinates and leads 2 technical team members, with all daily activities and resources of the property to achieve and succeed established budgeted financial and operational goals.
• Ensures a representative property and premises, amenity spaces and coordinates tasks and responsibilities amongst 3rd party vendors daily, in order to keep standards high in order to achieve operational excellence.
• Walking regular rounds on the premises and signalling any irregularity, takes responsibility for all viewing activities ensuring the property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
• Leads maintenance team members and have regular discussions on progress and pending issues, conducts performance meetings and ensures team members are provided with all tools to perform their job to standard.
• Takes responsibility on quality control of all 3rd party vendors by keeping proper documentation and regular catch ups. Hold them accountable for set quality standards and scoring.
• Supervises and coordinates all `make ready` activities of the apartments, to ensure a smooth transition between tenants with high quality cleaning and finishing.
• Ensures a smooth move in process for all new tenants, including the coordination and planning of the move in.
• Monitors and checks (pre)inspections in residents’ apartments and follows up on irregularities, ensuring a smooth and professional move-out process and timely planning of any maintenance and/ or cleaning works.
• Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns, work orders and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Ensures a hospitable approach and keeps track through the resident satisfaction program. Consistently undertakes actions to improve the resident experience based on resident feedback, and implements with Property Operations Manager new processes to achieve operational excellence.
• Completes and keeps up to date with Health & Safety compliance activities in line with the company’s policies and procedures.
• Uses the property management software application (Yardi, RentCafe) to track work orders, scheduled move ins, inspection modules and other related functions.
• Completes various administrative tasks and other reports and performs other duties as assigned or as necessary.
• Tracks budget on maintenance/ Make ready related line items and continuously seeks to improve processes for cost efficiency purposes.
• Executes leasing activities during busy periods and assists in any resident contact when the business required to do so.
• Seeks input from residents on events and actively contributes to resident events.

Knowledge & Qualifications:

• Good level of general education with good written and numerical skills.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• You have an organized way of working.
• Proficiency in using property operation systems (Yardi or others). Training will however, be provided.

Experience & Skills: 

Essential:

• Excellent communication skills (Dutch and English, verbal and written).
• Minimal 3 years’ experience within high service level property management position.
• Ambition to lead a team and a proven track record in delivering service excellence in a similar management role/ environment.
• Demonstrated management skills sufficient to lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.
• The ability to create atmosphere, influence people positively and work under pressure.
• Evidence of organisation skills in combination with customer service.
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
• Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Numerical skills necessary to complete the above activities.
• Flexible approach to work and adaptable to thrive in a changing environment.